Client Support - we are here to help...
Don't worry you are not alone, we are here to assist you. We have put together a list of the key features of your web hosting package below
so please read through these in case we've answered your question.
Note that you can check out the latest Hosting Server Status via the big button!
Contact us at
support@ with any queries you might have
Control Panel
All clients have access to their own control panel via http://cp.yourdomain.co.ukthe Control Panel allows the user to manage various aspects of their hosting package including; Email Configuration, Junk Mail Filtering plus Website Reporting
Please contact support@itsgui.co.uk for a reminder of your login details.
Email Configuration
Email is a primary feature of your hosting package and via the control panel you can:- - View a Summary of all your current email settings
- Setup Email Forwarding
- Create Mailboxes
- Create Distribution Lists with a subscribe/unsubscribe option
- Create Autoresponders - useful for when you are away on leave, or on a course etc.
- Modify Junk Mail Filters
Setting up your Email Client
Once you have created your relevant mailbox all you have to do is set up your email client to allow you to send and receive emails. Whether or not you use Outlook, Outlook Express, Safari or Thunderbird, controlling your emails is a simple process once you have the right settings. Assuming you use Outlook here is the procedure you need to follow:-
From the Tools menu select Email Accounts and Create a new POP3 account.
To allow you to send mail through our mail server (smtp.outitgoes.com) you now need to make a small change to the properties of the account. Select the ´More Settings´ button on the right:
Select the tab Outgoing Server and put a tick against ´My outgoing server (SMTP) requires authentication´ and then click the ´OK´.
That's job done! Just run a quick test, sending out and receiving emails.
Web Mail
Another great feature of our hosting packages is WebMail which allows you to access your emails from where ever you are in the World!
There are two ways to access your webmail:-
- either via your Control Panel by selecting WebMail from the menu selection and using the Log-in now option
- or from your web browser eg. IE or Firefox go to www.outitgoes.com and put in your username and password
WebMail is one of the most powerful and flexible WebMail systems; features include your own address book, search features, customisable interface and scheduling, plus synchronising with existing Outlook features, like contacts and calendars. The key benefit with this product is that you can have all your emails in one place and not have to worry about synchronisng and downloading to an email client such as Outlook.
If you have any queries about using WebMail please do not hesitate to contact support.
Website Reporting
We are delighted to be able to offer our clients the best in real-time web statistics.
You can access your web stats via http://www.yourdomain.co.uk/stats/
Please allow a moment for the stats to build and once displayed you will see that they are very comprehensive. The stats are displayed in the following categories; When, Who, Navigation, Refferers and Others so you can easily drill down to find out exactly what you need to know.
Free Internet Access
Millions of people in the UK are still out of reach of broadband services so finding cost effective dialup is still a real concern.
ITS GUI Web Media have a great free dialup service, you don't need to sign up, there are no forms to fill in and it's really very simple to use. Our features include:-
- Fast, free and reliable dialup internet access
- No subscription fees or contract
- 0845 local call rates paid via your phone bill (approximately 1p per minute)
- Up to 56 Kbps modem speeds
- Free and easy to set up
- Free for businesses, home users, students, anyone!
Setup Instructions
Simply have your computer dial:-
0845 604 0489
You can specify any username or password you like e.g. username itsgui and password webmedia!
We even provide a free out going mail server for use in programs like Outlook Express, simply point your outgoing mail server to smtp.outitgoes.com.
We will continue to develop this page with new support information so please watch this space and let us know if there is something you want to see!
